What participants will be able to do
Outcomes, observable from the participant’s line manager.
Each program is delivered with a participant-and-manager outcome rubric. Six weeks after the program, the participant’s line manager rates observed behavior change against this rubric.
- 01
Read your own state in the moment and adjust before reacting
- 02
De-escalate a conversation that has gone emotional without conceding the substance
- 03
Notice the emotional pattern in a team meeting and name it productively
- 04
Build relationship capital that survives a hard quarter
Capabilities this program operationalizes
Where this program has been delivered
Engagements that featured this program.

South Asia, Multinational
Leadership transition through a regional services restructuring
A global industrial services business, South Asia regional leadership
A global industrial services organization facing structural change in its South Asia operating model needed its regional leadership team to land the new structure with cohesion rather than friction. The existing leadership cohort had inherited the structure rather than designed it; the transition risk was that performance would dip in the first two quarters of the new year while leaders re-established roles.
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ASEAN, Multinational
Building a coaching cadence inside a senior leadership population
A multinational services group, ASEAN leadership cohort
Senior services leaders across the ASEAN region were attending leadership programmes at scale, with limited durable improvement. The HR leadership team's hypothesis was that the gap was downstream of training: senior leaders had no one coaching them through the application phase. The brief was to build internal coaching capability inside the senior cohort itself, so that the development of the next leadership tier compounded through the line rather than through external vendors.
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